Terms & Conditions | Radiance Mobile Nail Spa

01. Booking Rules

Professional Consultations

To ensure a premium and personalized experience, all new clients receive a brief digital consultation upon booking. This allows our artisans to understand your nail health goals and prepare the medical-grade sterilization tools necessary for your specific treatment at your home in the Buffalo Grove and surrounding areas.

Appointments & Payments

Appointments are secured online via our integrated booking system. A valid credit card is required to hold your slot. Full payment is processed upon completion of your mobile spa service. We accept all major credit cards and digital payments for a seamless, touchless experience.

Cancellations & Rescheduling

We value your time and ours. Cancellations or rescheduling requests must be made at least 24 hours in advance. Late cancellations or no-shows may incur a fee equal to 50% of the scheduled service to cover our travel and preparation costs.

Health, Safety & Environment

Radiance Mobile Nail Spa upholds strict hygienic protocols. We ask that you provide a clean, well-lit area for our technicians. For liability and safety reasons, we reserve the right to refuse service if visible nail infections or open wounds are present. Your health and the integrity of our premium mobile environment are our top priorities.

Cancellations & Fee Policy

We respect your time and ours. To maintain the highest premium standards for our mobile services in Buffalo Grove and surrounding areas, we require advance notice for all schedule changes.

Cancellations: Please notify us at least 24 hours before your appointment to avoid fees.
Late Cancellations: Appointments cancelled with less than 24 hours' notice will incur a fee of 50% of the total service cost.
No-Shows: If our technician arrives at your home and is unable to perform the service, 100% of the booking fee will be charged.
Rescheduling: One-time rescheduling is permitted with 24 hours' notice at no extra cost.

These fees ensure our specialists are fairly compensated for their travel time and dedicated availability to bring the spa directly to you.

Rescheduling Your Visit

We understand that plans can change. If you need to reschedule your appointment, please provide at least 24 hours' notice. This allows us to adjust our travel schedule and offer the time slot to another client. Rescheduling within the 24-hour window may be subject to a fee. We strive to be as flexible as possible while maintaining our commitment to a premium, timely experience for all our Buffalo Grove area and surrounding clients.

02. Rescheduling

Payments

Methods

We accept all major credit cards, debit cards, and secure digital payments via our online booking system. For your security and convenience, Radiance Mobile Nail Spa operates as a cashless business. All transactions are securely processed at the time of booking or upon completion of your service through our encrypted platform.

Deposits

To secure your preferred time slot, a non-refundable deposit is required for all premium mobile services. This deposit confirms your commitment and allows us to prepare our artisanal nail kits for your visit. The remaining balance is automatically processed using the payment method on file once your luxurious treatment is complete.

Liability & Safety Protocols

At Radiance Mobile Nail Spa, your health and safety are our highest priorities. We utilize medical-grade sterilization techniques and follow strict hygienic protocols for all mobile services to ensure a premium and safe experience in the comfort of your home.

Clients must disclose any known allergies, health conditions, or skin sensitivities prior to the start of the service. We reserve the right to decline service if a contagious condition or open wound is present that would compromise safety or sanitation.

Radiance Mobile Nail Spa and its technicians shall not be held liable for any reactions to products used or any property damage that may occur during the mobile visit. While we take extreme care, the client assumes responsibility for providing a safe and clean environment for the service to take place.

Our mobile services are limited to residential and approved corporate locations within the Buffalo Grove and surrounding areas. Clients are responsible for ensuring parking availability or notifying us of specific gated community access codes before our arrival.

Safety First

Medical-Grade Sterilization

We use hospital-grade disinfectants and steam autoclaves for all stainless steel tools, ensuring a clinical level of safety for every treatment.

Single-Use Essentials

Files, buffers, and pumice stones are strictly single-use and disposed of immediately after your service to maintain a premium hygienic environment.

Health Screenings

Our technicians follow rigorous health protocols, including hand sanitization and mask use upon request, to keep your home spa safe and serene.

Booking & Travel

We proudly serve Buffalo Grove, IL and surrounding areas. Appointments are confirmed upon receipt of a travel fee deposit. Please ensure a clear, well-lit space is available for our mobile setup.

Cancellations & Rescheduling

We require at least 24 hours' notice for all cancellations or rescheduling. Cancellations made with less than 24 hours' notice will result in a fee equal to 50% of the scheduled service.

Payments & Liability

Payment is due in full at the time of service. Radiance Mobile Nail Spa is not liable for any reactions to products if pre-existing conditions were not disclosed during the booking intake.